Need some help?

Contact our support team with any questions you have, or browse our Frequently Asked Questions below.

Frequently Asked Questions

Welcome to Atticus! As you’re getting started, you may find you have a few questions.

Some of the most frequently submitted support tickets are covered in the page below,
but you may also find the answers you’re searching for on our Tutorials page.

Because Atticus is a progressive web app, the install process is a bit different than other programs. To install Atticus on your computer just click the icon in your url bar as shown in the image below.

install app instructions

If you need a little more detail, please check out our tutorial – How to Install on Your PC, Mac, iOS, Chromebook or Android

Sorry you are running into this but don’t worry, Atticus just needs to be updated.

  1. Log out of Atticus and log back in
  2. Do a hard refresh
    • Windows Chrome Users: Press CTRL + Shift + R
    • Mac Chrome Users: Press CMD + Shift + R
    • Safari Users: Press Option + Command + E
    • Explorer Users: Press CTRL + F5

We are planning to add exporting mobi files in a future update but we don’t have an exact ETA yet.

In the meantime, we’ve had great success with converting Atticus exported ePub files to mobi using the free Kindle Previewer.

We’ve even created a little tutorial on getting it to work, which you might find helpful:

You can export to .docx!

To export a .docx file, you’ll want to click on the book details section from inside your book, just at the top of the left navigation panel. If you scroll down to the very bottom of the popup you’ll see the button for .docx. 

However, Word doesn’t have the ability to display the complex coding Atticus uses to format and design your book so it will only retain basic formatting, such as chapter titles and, of course, all your content. It’s ideal for editing and a back up version of your manuscript, but if you need a fully formatted version, you’ll have to export to either ePub or PDF. 

The Save button in the top right of your screen is more of an account backup. This can be used to restore the entire account if anything unusual or accidental happens to your content. 

Atticus will automatically save your work to the cloud, so the next time you start to write, it’ll be in the system even if you haven’t pressed that backup save button.

If you need a Word export, you can open your book and click on the book details panel at the top of the left navigation. In the popup that shows up next, if you scroll to the bottom you’ll see a .docx export button. Word does not have the ability to display the complex coding Atticus uses

If you’re exporting an ePub, the book cover will show up in the ‘library’ when it’s uploaded onto a device, though it doesn’t show up as a separate first page in the book itself. 

For print books, all publishers require you to upload a separate file that is specially designed to include a spine and back cover, so Atticus doesn’t export the cover at all for a print version. 

If you’d like the cover to show up as a title page, you can insert a full page image, drag it into the first page location at the top of your front matter, and then it’ll export with your book.

The Conflict chapter is a protective feature within Atticus. When you have your project open on one device and then continue to make changes to the same project on the different device, Atticus will create the Conflict chapters to make sure that you can choose which version of the chapter is most up to date. Once you’ve had a chance to look through those chapters you can go ahead and delete whichever ones you don’t want to keep.

Atticus is designed to be able to be used on any device that is convenient to you, but ideally only one device at one time. In the future, to ensure the best quality syncing between devices, we recommend you log out of one device, which will force sync everything to the cloud, and then log into your other device, where everything should be waiting for you!

That’s annoying and we’re so sorry it’s happening! Do you have the Grammarly app installed, by chance? If yes, try turning it off while you’re using Atticus and see if that helps.

We absolutely understand how important this tool is to authors and we’re working on improving the communication between the two apps but, for now, turning it off while you’re working in Atticus will usually fix all lag or crashing issues. 

If you don’t have Grammarly installed, send us a support ticket and we’ll go through some other troubleshooting solutions with you.

Contact Support

Still need help? Send us a message and we’ll get on it right away.